Webinar| 360 Property Overview

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360 PROPERTY OVERVIEW Made Simple - Even Your Kids Can Do It

Dive into TOPS [ONE]'s 360 Property View to explore how you can easily track properties in your community in a single screen, and maintain a full history of the property including previous owners and renters.

Can't attend live? You should still register! We'll be sending a recording of this webinar to all registrants. 

Date: Tuesday Novermber 13, 2018
Time: 2pm ET / 11am PT
Cost: FREE

    >Click Here to Register<

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Topics: Webinars, TOPS, Customer Success

Webinar| Benefits TOPS [ONE] Offers to Your Board Members

"Your board members have skills and values to bring to the table, now let them!"

Your board has a lot to offer. TOPS [ONE] empowers your board members to take part in the day-to-day operation of their Communities where they previously couldn't. With tools like unlimited role-based access, mobile functionality, automation, and Document Management, you can bring your Board members into the conversation and leverage the technology to effectively manage your Association.

Can't attend live? You should still register! We'll be sending a recording of this webinar to all registrants. 

Date: Thursday October. 11, 2018
Time: 2pm ET / 11am PT
Cost: FREE

    >Click Here to Register<

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Topics: Webinars, TOPS, Customer Success

Webinar| McDonald-ize Your Management Company

If you had to add another 10 communities today, or build up a new office, could you?

Many management companies do not have standardized processes in place that are easy to replicate. Sound familiar? Then this webinar is for you!

As you grow your business, standardization of your organizational processes becomes essential to your success. Not only will you save time, you will also ensure you retain your clients. I invite you to attend our Customer Success team's upcoming webinar "McDonald-ize Your Management Company." 

This webinar is the first in a series of new monthly webinars from Andrea Meyer, CMCA, AMS, PCAM, the head of our new Customer Success team. The goal of this new team is to help our customers define and achieve goals for success with TOPS products.

In this webinar you'll discover how to process procedures in your organization to help you achieve efficiency, quality output, and uniformity of performance, while reducing miscommunication. 

Can't attend live? You should still register! We'll be sending a recording of this webinar to all registrants. 

Date: Thursday Aug. 16, 2018
Time: 2pm ET / 11am PT
Cost: FREE

     Click to Register

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Topics: Webinars, TOPS, TOPS Training, Customer Success

Upcoming August Webinars

Have you secured your spot? You're going to want to if you haven't yet. This month we have exciting training videos for TOPS Professional and TOPS [ONE] taking place every Wednesday at 1 PM EST. 

 

TOPS Professional Training Image 
Wed, Aug 08 - TOPS Pro: Managing CC&R Violations
 
Wed, Aug 15 - TOPS Pro: CC&R Batch Processing   
 
 

TOPS [ONE] Training Image
 
Wed, Aug 22 - TOPS [ONE]: Setting Up Users 
 
Wed, Aug 29 - TOPS [ONE]: Adding Custom Fields 
  

 

See More Webinars Here!

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Topics: Webinars, TOPS, TOPS Training

Scheduled Maintenance 7/22/2018 at 9pm

Attention all TOPS Users—

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Topics: TOPS, TOPS [ONE], Technology, Program Updates

Maintenance Has Concluded

Thank you all so much for your patience! Our scheduled maintenance has concluded, and all connections are back up and running. Please remember to log back in to your account.

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Topics: TOPS, Customers

Scheduled Maintenance 6/14/2018 at 9am

Attention all TOPS Users—

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Topics: Customers, TOPS

6-26-18 Power Outages

We are currently experiencing a power outage at our primary office in Clearwater, FL. Thanks to Hurricane Irma, we have put systems in place to allow us to continue to provide services for our customers remotely. Here is what you need to know:

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Topics: TOPS

New Changes in TOPS Support for 2018

Dear TOPS Customer:

Thank you for choosing TOPS as your technology partner! We value the opportunity to serve you and your team and your community management technology needs.

We're very excited about some of the great changes that we have made in 2017 and the additional changes we have in store for 2018.

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Topics: Technical Support, TOPS, Customers

Partnership Update | TOPS & DuesPayment

Please read the following statement provided by DuesPayment regarding their relationship with FrontSteps, and acknowledging that this change does not affect their relationship with TOPS Software.

Please and thank you!

  

 
You may have heard that DuesPayment, a service of YapStone, and FrontSteps (formerly known as AtHomeNet and AssociationVoice) are no longer working together. The good news
is the partnership between YapStone and TOPS has not been affected. YapStone and TOPS have taken steps to ensure there’s no interruption to your payments or software functionality and no change to the way you collect online payments today!  Please see additional
details below.
 
  • There will be no impact to your homeowners. Homeowners will have no interruption to their ability to pay through DuesPayment.com or any of our other payment channels. You can continue to post direct payment links on your community websites or your homeowners can log into www.DuesPayment.com to complete their payment. Recurring payments that are already set up will continue to process without interruption. In addition, homeowners will still be able to access our customer support team to help with any questions they might have.
  • There will be no impact to your property managers. Managers can continue to access www.DuesPayment.com to view our admin dashboard, run reports, order free marketing materials, and utilize all the other great tools we offer to manage your account.
  • There will be no impact to your management software. Homeowner payments will continue to post back to your TOPS software to seamlessly update the homeowner’s ledger and the data exchange between YapStone and TOPS will not be interrupted.
  • No need to go through a new onboarding process. Your homeowner and manager accounts will continue to function as they do today – no need to create new logins, add new payment methods, or learn a new system.
  • More features for [ONE] clients! For clients using TOPS [ONE] or considering moving to TOPS [ONE], YapStone and TOPS have exciting news coming soon that will make your homeowner and manager experience even better!
In the meantime, please feel free to reach out to YapStone for any questions related to payments at accountmanagement@duespayment.com or to TOPS for any questions related
to your software at sales@topssoft.com.

Kind Regards,
DuesPayment

 

 
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Topics: TOPS, Partners

 

 

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