TOPS Offices Closed Thanksgiving - Nov. 22nd

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TOPS offices will be closed this Thursday, Nov. 22nd, in observance of the holidays. We wish you and yours a very Happy Thanksgiving day.

TOPS offices will reopen Monday, Nov. 26th at 9am EST.

Happy Thanksgiving!

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Topics: Miscellaneous

Early Closing

TOPS will be closing at 4pm EST today, October 2nd 2018 to conduct employee training, followed by our quarterly company meeting. Our team will be back on hand tomorrow morning, October 3rd to provide support and assist in any way you may need.

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Topics: Miscellaneous

TOPS Offices Closed Wednesday - July 4th

4th of july1TOPS offices will be closed on Wednesday, July 4th, in observance of the holidays. We wish you and yours a very Happy Independence day.

TOPS offices will reopen Thursday, July 5th at 9am EST.

Happy Independence Day!

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Topics: Miscellaneous

TOPS Offices Closed Monday

In observance of Memorial Day, our office will be closed on Monday, May 28th, 2018. We will continue normal business hours Tuesday, May 29th at 9:00 am (EST).

On behalf of the TOPS family, thank you to all who have served. We wish everyone a safe and happy holiday.

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Topics: Miscellaneous, Holiday

TOPS 2017/2018 Holiday Schedule

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TOPS Software's Offices will be closed on Monday, December 25th and Monday, January 1st so that our team can enjoy time with their loved ones. We will have a limited staff on hand in the week between to serve your needs, and will return to full strength in the new year.

May your holiday season be merry, festive and bright! With love, from your TOPS Team.

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Topics: Miscellaneous

Recovering From Hurricane Irma

This past week, Hurricane Irma ravaged the Caribbean and tore up a fair amount of the Sunshine State. While our own home was under a mandatory evacuation and took a pretty hard hit, our fellow Floridians in the Keys and Miami have been devastated by this disaster, and we’d like to take time, now that we’re able to, to acknowledge those who have been affected by natural disasters these last few weeks. From fires in the Pacific Northwest, to earthquakes in Mexico, to Hurricanes Harvey and Irma—we’re all feeling some form of loss and devastation, and we offer our sympathies and condolences to everyone impacted.

We’d also like to take this time to sincerely thank everyone for their unending support of TOPS Software and our employees during our time of hardship. For the safety of our employees, we had to shut down our office for nearly a full 7 days. Being without power for so long has been a challenge on its own. Add to that having our employees scattered around the country, and being mostly unable to communicate has been trying for us, as we’re sure it has been for you. And yet, on many platforms, people reached out to express their concern and well wishes. Your continued understanding and good vibes have helped in more ways than we can count, and we are humbled and grateful.

And even in the face of adversity, we still had our fair share of TOPS superheroes finding any way they could to assist our clients. When our teams saw the number of clients in need, they took it upon themselves, wherever they were hunkered down, to handle the problems as best they could. For some this meant being away from home, with minimal connection to their team and resources. For others, this meant working out of a home without power, making calls from personal phones, while trying to juggle dwindling data and cellular coverage. All of these people went so far above and beyond the call of duty and really put our clients’ needs before their own. We cannot find words to express our gratitude for that aside from: THANK YOU!

We are pleased to say that during this time, none of our cloud-based products (TOPS [ONE], TOPS iQ, TOPS Pro Hosted, TOPS Backup Service, TOPS GO!, and TOPS iMail) suffered any loss of service, and our servers are all undamaged as they are in safe locations off-site from our office. Silver linings!

Please be aware that while we have regained power to our office, we are still working at a limited capacity. We ask that you continue to be patient for just a couple more days, and we anticipate full functional capacity by Monday Sept. 18th.

Thank you all again for your dedication and understanding. We look forward to being back at it in full at the start of next week!

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Topics: Miscellaneous

Hurricane Irma Updates | TOPS Office Closed

September 14, 2017

We Are Open!

Power has been restored to TOPS Clearwater, FL offices, and we are opening today in limited capacity. We do not anticipate being fully staffed until Monday, September 18th, as some of our employees are still in evacuation locations. Thank you for your understanding and patience!

September 13, 2017

TOPS and TOPS employees have safely made it through Irma. However, TOPS offices will be closed today, September 13th, due to a lack of power in the offices. Our power company is currently estimating that power will be restored by Midnight on September 15th. We are eagerly awaiting for power to be restored in our offices so that we can get back to serving our customers. This page will be updated as more information becomes available.

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Topics: Miscellaneous

Hurricane Irma Updates

With our offices being located in Clearwater, FL, we at TOPS are closely monitoring the progression of Hurricane Irma. At this time, we are not planning to close our offices, however, in light of the Florida Governor declaring a state of emergency for the state, we are taking precautions to be prepared, and some of our employees have chosen to evacuate.

We will be posting updates as we have them to this page. Please check there for information on office/service status as we continue to get updates about this storm.

No Interruption of Service

TOPS [ONE], TOPS iQ and TOPS Hosted should remain completely operational during this time, as our servers are located in the upper Midwest and will not be effected by the storm.

Alternative Support Channels

While we do not currently anticipate any office closures, the storm has the potential to change at any moment. In the event that our offices and TOPS Support Line must close, we recommend clients take advantage of one of these alternative avenues to get support:

  • Go to support.topssoft.com to access a searchable knowledge base, as well as browse and create support tickets
  • Use the feedback tool built in to TOPS [ONE] to leave a message within the app.*
  • To create a ticket now, email support@topssoft.com. Your ticket will be treated similarly to a call for our standard support, and we will reach out to you in the order we received your request.*
  • If you have a sales question, or need assistance with issues not support related, please email your account manager or email sales@topssoft.com.

* Please be advised that your feedback and issues will be responded to as quickly as possible, but in the event of an extensive power outage, we cannot guarantee response times.

Thank you for your patience and understanding during this time.

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Topics: Miscellaneous

TOPS Offices Closing Early

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Topics: Miscellaneous

TOPS Support is Experiencing High Call Volume

Please be advised that we are currently experiencing unusually high call volumes. We are helping clients as quickly as we can, but we recommend clients not needing immediate answers to use one of these alternative avenues to get support:

  • Go to support.topssoft.com to access a searchable knowledge base, as well as browse and create support tickets.
  • Use the feedback tool built in to TOPS [ONE] to receive support assistance from within the app.
  • To create a ticket now, email support@topssoft.com. Your ticket will be treated similarly to a call for our standard support, and we will reach out to you in the order we received your request.
  • If you have a sales question, or need assistance with issues not support related, please contact your account manager at 800-760-9966 or email sales@topssoft.com.

Thank you for your patience and understanding during this time.

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Topics: Miscellaneous

 

 

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