Sometimes our differences are our strengths...and sometimes our differences are just our differences. Here's how to handle them, plus all the news and info you might have missed this week in Community Association Management with this week's CAM Mashup!
Celebrating Our Differences
Community Association Manager or Property Manager? Service animal, or emotional support animal? Apple turnover or personnel turnover? Knowing the difference isn't always as easy as that last one, and mixing things up can cause unnecessary headaches.
Not all managers are the same--a community association manager and a property manager have two completely separate agendas to serve, and while those two can overlap, or even be handled by the same person, a CAM is not the same as a PM. Understanding that difference is incredibly important.
Similarly, difference between a service animal and an emotional support animal is something every CAM should know. The real trick is spotting it without violating the ADA (Americans with Disabilities Act), the FHA (Fair Housing Agreement), or HIPPA (Health Insurance Portability and Accountability Act). The ADA has very strict specification on what does and does not constitute a service animal. The FHA instead focuses on the disability being served, rather than the training or licensing of the animal accommodating it. And HIPPA dictates that you cannot inquire for any reason about the nature of someone's health, even to verify whether or not a service animal has been properly trained, or if there is a disability being treated.
That's a lot, right? Don't worry, Gladly is here to help you and your HOA stay within the right lines.
Luckily, apple turnovers look nothing like personnel turnover. Apple turnovers are warm and delicious. Personnel turnover is sad, stressful, and almost certainly doesn't taste like freshly spiced apples. When you lose a manager or board member, you're losing more than just the body occupying space in your office or board room--you're losing time and money, knowledge and know-how. You're losing a pillar in your work structure. So how do you avoid crumbling to pieces? TOPS (more specifically, TOPS [ONE]) has an idea or two.
Keeping Out the Riff Raff
Differences can be great, sure. But our differences can sometimes mean we've gotta keep a safe distance away from certain people.
Not all of our friends are created equal, right? We've all got the one buddy who doesn't quite know what 'moderation means' when it comes to having fun. That can be great, right up until it isn't. If you're in a gated community, as a homeowner or as a community association manager, tenants and owners can not be banned from the community...but their friends certainly can. Find out why from Becker.
There can also be riff raff in your own company! Sometimes that riff raff looks a lot like lack of skill or knowledge, and it's natural to want to fix the problem with training. But training can't fix every problem, and knowing when to train, and when to instead let go, is necessary. See how Harvard Business Review draws that line.
Do You Have Big News This Week?
If you've got big news that would be relevant to other CAM professionals, please share it with us in the comments, or email firstname.lastname@example.org and share a link to your news with us for inclusion in the next mash-up!
About the CAM Mash-up: As an educated member of the Community Association Management industry, you already know how crucial it is to stay informed and up-to-date on the latest news, trends and happenings within the industry. Each week, we bring together our favorite reads of the week and share them with you! Enjoy the CAM Mash Up and please share it too!