Community engagement and betterment are huge topics this week as we explore the ways education and effective communication can help to build up both. We're also breaking down why palladium is the new gold, what to look for when deciding on a management company, and the difference between an "emergency" and an emergency. Read all about it in this week's Community Association Management Mashup!
As an educated member of the Community Association Management industry, you already know how crucial it is to stay informed and up-to-date on the latest news, trends and happenings within the industry. Each week, we bring together our favorite reads of the week and share them with you! Enjoy the CAM Mash Up and please share it too!
Building Community Engagement
There is a huge difference between a community and and engaged community. "Building community can be as easy as starting one or several simple initiatives, or improving the ones you currently employ to be more effective. Newsletters, websites and events are great ways to increase engagement within your Community, and as a Board member, you should consider making them a part of your Community-building toolbox."
"Most people in a HOA or a Condo Association – if they are not indifferent – want to have a better Association. The internet is full of helpful articles and blogs that will help educate you on how to change your Condo and HOA. But there is an unfortunate challenge that faces every homeowner. Education is just one step of the process. If you want to improve Condo Association culture, it takes more than just education. You also need action, engagement, and perseverance."
Forget the Golden Rule
While the Golden Rule is a great standard to live by, I would argue that there is an even better one: "The Palladium Rule – Treat others the way you want your loved ones to be treated. The Palladium rule posits the notion that we will accept a greater degree of “abuse” (defined loosely) from people than we would accept for our loved ones. The objective is to imagine your loved ones being treated with disrespect, disgrace and disdain. If witnessed, how quickly would you jump to their defense?" Tanoa explains here!
Choosing the Right Management Company
There is probably no greater decision that a board will make than deciding what management company they will hire to manage their association. It's no small feat! "When looking for a new manager where do you look? Internet search, the phone book, your local CAI chapter, word of mouth — all of these are fine options — okay maybe not the phone book, after all it’s holding up the shelf in the bookcase. The point is, it doesn’t really matter where you look, it’s what you look for that’s key."
Blood, Flood, or Fire
Blood, Flood or Fire...these are Tanoa's hard a fast rules when it comes to responding to emergencies. If it doesn't fall into one of the three categories, it doesn't qualify as an emergency. She explains, "My staff is well trained by now to identify what constitutes an emergency, although I do encourage them to err on the side of the resident. Community managers want to serve, but we do not forfeit our right to enjoy our time off because of the emergency clause in the employment agreement."