This week was all about perception in HOAs. From the news media to social media, we question and learn to change perceptions. We also learned how to vet locksmiths (and why you should), what to do when you have a conflict of interest, some great advice for board members, and how your management company can keep your homeowner data secure. We saw it all this week in Community Association Management!
As an educated member of the Community Association Management industry, you already know how crucial it is to stay informed and up-to-date on the latest news, trends and happenings within the industry. Each week, we bring together our favorite reads of the week and share them with you! Enjoy the CAM Mash Up and please share it too!
The Big Bad HOA
I don’t have cable for a few different reasons but the biggest reason of all is the media. The media tends to focus their attention on just the negatives. After all, the horror stories always make the juiciest headlines. When the media reports on HOAs it's no different. So it’s no wonder HOA’s are often perceived in a negative light. But are all HOAs evil? We certainly don’t think so.
Perspective is Reality
As a business owner the very last thing you want to deal with is a complaint from one of your clients. However, what if you could put a spin on the complaint and begin to view it in a brand new light? Next time a complaint comes through, try your best to look at it as an opportunity. An opportunity to see from your clients perspective and build a solid understanding of where they're coming from, in turn creating a great relationship and a loyal customer.
Hiring a Locksmith
This seems like a no brainer but I am actually not sure I would have given it much thought either! The one person you should really do a background check on to ensure they are trustworthy is your locksmith! I mean, you are giving them permission to break into something you obviously wanted to keep locked up for a reason! Check out these tips hiring a trustworthy locksmith!
Advice from a Property Manager to the HOA
“Do you want to be the best Board you can be? Then you’ve found a goldmine because we asked a seasoned and experienced HOA manager what he hoped all HOA board members would learn early on to help them run an efficient, lawful, and successful homeowners association.” Check out their words of wisdom here!
Conflict of Interest
Every board member has an ethical responsibility to disclose when they have a conflict of interest before the board makes a decision. But did you know that there are two kinds of conflicts of interest? And what should the board do when there is a conflict of interest? Try following these steps.
“While the CAM industry might not be on the front lines when it comes to data and information breaches, data security is important. Bank account and credit card numbers you collect in processing assessments are particularly vulnerable. Also vulnerable are homeowner addresses and contact information. Identity thieves can use that info to get new credit cards in the affected person’s name. You can identify areas where your systems are vulnerable with an internal security audit. Here are a few of the more frequent causes of breaches today, and steps you can take to prevent them.”
Do You Have Big News This Week?
If you've got big news that would be relevant to other CAM professionals, please share it with us in the comments below
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*Image credit: Grazi W. via Pixabay