TOPS Newsletter — May, 2014

Posted on May 8, 2014 6:00:00 AM

The TOPS News for May is now online!

View the full MAY TOPS Newsletter Here


TOPS Pro—Spring Release

Spring Release After testing our planned 2014 Spring Release internally, our team has determined that further modifications to the program are required. As such, we have made the decision to postpone this Release until we have completed the modifications. While we cannot give an exact date of the release at this time, we hope to have it available within the month of May. We know how critical our services are to your business, and we're working hard to make sure we deliver a release that meets your standards in quality and performance.

TOPS at CAI National

CAI TOPS will be in Orlando for CAI's 2014 Annual Conference. Will you be there? Look for TOPS staff in the blue shirts at booth #702. Request a meeting with our team, or just stop by to get one of our free industry resource books. We're hoping to meet many of you there!

TOPS Not Vulnerable to "Heartbleed"

Heartbleed We have tested our websites, online services and several partners with whom data may be exchanged, and we are confident that our customers' data will not be affected by this bug. For more information, visit our Customer Care Center...
Read More

Tech Support Notice

Support We have set aside 3 evenings in May for training our new Support Staff. On the following Fridays: May 9, 23 and 30, TOPS will be shutting down the phone support queue at 3PM EDT, to facilitate our training process. If you need technical support on Fridays, please be sure to call before 3:00 pm. This effort will ultimately speed up your ticket resolution times, so we thank you in advance for your understanding!

Tech Support Facts—Part 3 of 4

TOPS Support We take pride in our Support Team. Every day they are constantly solving complex issues for TOPS customers running a variety of TOPS configurations. It's not always easy, but their knowledge and resourcefulness enables them to resolve issues quickly. Nobody likes to have to wait to speak with a technician, but now you have more options than ever to get the support resolution you need.

Option: Speak to our Receptionist

You still have the option to speak to a live person immediately. If you have a quick question or do not know your Support ID, or you just want to speak to a live person, simply press "2" for Support and hold to be transferred to our receptionist.

Next month: Customer Care Portal

TOPS Training

TOPS Training

2 New Recorded Training Classes
Now Available!

Journal Entry Import (new in the Spring release)

Voiding AP Checks

(Class descriptions are available on our WebEx training website.)

To view the classes CLICK HERE then navigate to: Training Center > Attend a Session > Recorded Sessions

These classes are FREE to TOPS Customers on a Support Plan. Not on a Support plan? Contact your Account Executive! (800) 760-9966.

Topics: TOPS Newsletter



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