Webinar | Associations Communications Do's and Dont's

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Tomorrow we have a webinar TOPS Software is hosting with myHOA. They will be presenting the do's, don'ts, and best practices on communication techonology for your community association(s)! 

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Topics: Technology, Partners, Webinars

Webinar | Emergency Preparedness

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Each month, we host a special webinar to focus the spotlight on one of our partners so you can learn how they connect with TOPS and what they can do to help your business. This month we are happy to present Pilera, an online communication and customer service management solution.

Attendees can expect to learn about:

  • Why preparing for an emergency is critical for every community. 
  • Steps you can take now to prepare.
  • Your association's legal rights. Each HOA/COA needs to be aware of their bylaws and what state regulations allow them to do during an emergency.
  • Establish an Emergency Communications Plan.  

Whether you are starting your community emergency planning now, or you just need a refresher course, this webinar will have something for you. 

Register now for this informative and free webinar, as demand is high and availablity is limited!

Can't attend live? You should still register! We'll be sending a recording of this webinar to all registrants. 

Date: Wednesday November 29th, 2017

Time: 2pm ET / 11am PT

Cost: Free

Register Here

 

 

 

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Topics: Technology, Partners, Webinars

Tasty, Tasty Savings!

We have something delicious for you this Thanksgiving! No, not turkey, we're talking about our Cyber Monday sale! Starting Monday, November 27 at 12:00 AM, CAMfire general admission tickets will be 50% off - simply enter the voucher code FLASH50 when you are selecting tickets.

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Topics: CAMfire

TOPS Office Closed for Thanksgiving

Thanksgiving is next week and the staff of TOPS Software wants to wish everyone a happy and safe holiday. We also want to remind everyone that, aside from a limited capacity of our Client Services department (to devote attention to customers experiencing any critical issues), our office will be closed next week starting November 20, and we will resume normal business hours on Monday, November 27 at 9:00 AM.

In celebration of the holidays we are giving you 50% off your CAMfire ticket(s) purchase. Starting Monday, November 27 at 12:00 AM, take advatange of our awesome Cyber Monday discount - simply enter the voucher code FLASH50 when you are selecting tickets.

We highly suggest buying your CAMfire tickets during this deal, because starting January 1, 2018, CAMfire ticket prices will increase. You will not see a better deal than this, so do yourself a favor and buy on Cyber Monday.   

Get Fired Up for the CAMfire Conference!

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Topics: CAM Industry, CAMfire

New Changes in TOPS Support for 2018

Dear TOPS Customer:

Thank you for choosing TOPS as your technology partner! We value the opportunity to serve you and your team and your community management technology needs.

We're very excited about some of the great changes that we have made in 2017 and the additional changes we have in store for 2018.

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Topics: Technical Support, Customers, TOPS

Please Be Advised Our Phone Lines Are Down

Important Notice: TOPS Software is currently experiencing some technical difficulties with our inbound phone lines. We are working as quickly as we can to restore communications. Meanwhile, our team is still on hand to assist you. If you have any issues that require attention, please submit a ticket online at support.topssoft.com or email support@topssoft.com. Thank you for your patience and understanding.
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TOPS [ONE] 3.3.0.5

The TOPS [ONE] development team is adding multiple new additions and updates to the platform today.

The following new releases will be live in TOPS [ONE] today. As a web-based product, there is no action for TOPS [ONE] users to take. Your TOPS [ONE] platform will automatically be updated in the cloud.

Here's what's new:

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Topics: Program Updates, TOPS [ONE]

Partner Webinar | Leveraging Technology For Collections

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Each month, we host a special webinar to focus the spotlight on one of our partners so you can learn how they connect with TOPS and what they can do to help your business. This month we are happy to present AXELA, an automated collections platform that empowers associations to monetize delinquent accounts receivables.

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Topics: Accounting, Technology, Partners, Webinars

TOPS [ONE] 3.2.6.1 Update - New Recurring Charge Settings Report

The TOPS [ONE] development team is adding multiple new additions and updates to the platform today.

The following new releases will be live in TOPS [ONE] today. As a web-based product, there is no action for TOPS [ONE] users to take. Your TOPS [ONE] platform will automatically be updated in the cloud.

Here's what's new:

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Topics: Program Updates, TOPS [ONE]

Partnership Update | TOPS & DuesPayment

Please read the following statement provided by DuesPayment regarding their relationship with FrontSteps, and acknowledging that this change does not affect their relationship with TOPS Software.

Please and thank you!

  

 
You may have heard that DuesPayment, a service of YapStone, and FrontSteps (formerly known as AtHomeNet and AssociationVoice) are no longer working together. The good news
is the partnership between YapStone and TOPS has not been affected. YapStone and TOPS have taken steps to ensure there’s no interruption to your payments or software functionality and no change to the way you collect online payments today!  Please see additional
details below.
 
  • There will be no impact to your homeowners. Homeowners will have no interruption to their ability to pay through DuesPayment.com or any of our other payment channels. You can continue to post direct payment links on your community websites or your homeowners can log into www.DuesPayment.com to complete their payment. Recurring payments that are already set up will continue to process without interruption. In addition, homeowners will still be able to access our customer support team to help with any questions they might have.
  • There will be no impact to your property managers. Managers can continue to access www.DuesPayment.com to view our admin dashboard, run reports, order free marketing materials, and utilize all the other great tools we offer to manage your account.
  • There will be no impact to your management software. Homeowner payments will continue to post back to your TOPS software to seamlessly update the homeowner’s ledger and the data exchange between YapStone and TOPS will not be interrupted.
  • No need to go through a new onboarding process. Your homeowner and manager accounts will continue to function as they do today – no need to create new logins, add new payment methods, or learn a new system.
  • More features for [ONE] clients! For clients using TOPS [ONE] or considering moving to TOPS [ONE], YapStone and TOPS have exciting news coming soon that will make your homeowner and manager experience even better!
In the meantime, please feel free to reach out to YapStone for any questions related to payments at accountmanagement@duespayment.com or to TOPS for any questions related
to your software at sales@topssoft.com.

Kind Regards,
DuesPayment

 

 
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Topics: Partners, TOPS

 

 

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