Julie Adamen is back with 2 more Manager's Minute videos. This time Julie shares her insight about how "people" keep the CAM industry interesting. She also offers a simple way to get many members involved. How exactly do people keep Julie "fired up" about CAM Management? And what is this way to keep members involved? View the videos!
What Gets You Fired Up about Community Management?
If you haven't heard, TOPS is hosting a groundbreaking event this year called the CAMfire Conferences. We took our regular user conference, flipped it on its head, and came up with something that showcases the entire industry and not just TOPS. One way we're doing this is by bringing in a number of keynote speakers and industry elite to share their knowledge and expertise with all of the conference attendees. Julie Adamen, being one of our favorite industry speakers was at the top of our list. We asked each speaker one question: "What fires you up about the CAM industry?" Julie, being Julie, went the extra mile and answered the question in video form, with a stirring answer that helps us (and maybe you too) see what keeps CAM Management interesting—"the people puzzle."
Julie's right that the basic skill set in the CAM industry remains the same pretty much no matter where you work. It's the people that keep the business interesting, and can keep you engaged and interested in your job for years on end. Every manager, board member and homeowner comes from a different walk of life, and all that life experience stirring in a pot can make for some pretty darn good soup.
How to make every member feel heard
Acknowledging all of these different kinds of people, how does one find a way to help them all feel like they are active and contributing, without blowing your entire work week talking to each member individually?
As Julie said, the very mention of surveys is enough to make you groan at the volume of work they may seem to entail, but they are a very effective tool to help all of your members to make their voices heard. The good news is that these days, the amount of work that needs to go into doing a survey is actually a whole lot less than it used to be. A tool like SurveyMonkey provides you with all the resources you need to conduct a survey online where residents can fill it out from the convenience of their home or office.
Now while we would not recommend using surveys to vote for board members, there are a lot of useful questions that can be answered in a community survey, such as this one in which the community chose which capital improvement would be the best way to spend their budget, and because they used a survey to gauge opinion. The best part? They did not receive a single complaint from the membership. Remarkable!
What do you think?
Have some thoughts about "the people puzzle "or keeping members involved? Share them in the comments!
Julie Adamen has been in the Common Interest Development industry since 1987. In 1997 she formed Adamen Inc., a consulting and employment firm specializing in the community management industry. Ms. Adamen is a nationally known author, speaker and trainer in community management. She is also the publisher of The HOA Manager NewsLine, an industry newsletter featuring forward-looking articles and job opportunities with a monthly circulation of over 12,000+. She can be reached through her website, www.adamen-inc.com.