CAM Mash Up: This Week (March 12, 2017)

Posted by Andrea Drennen, CMCA on March 12, 2017

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We may have lost an hour of our day, but the CAM industry is gainging some really innovative ways to approach Association Management communication. 

This week, we're talking about communication transparency, celebrating the contributions of CAM women, handling angry homeowners, and helping you figure out if your HOA needs to file taxes. Check it out in this week's CAM Mash-Up!

As an educated member of the Community Association Management industry, you already know how crucial it is to stay informed and up-to-date on the latest news, trends and happenings within the industry. Each week, we bring together our favorite reads of the week and share them with you! Enjoy the CAM Mash Up and please share it too!

 

Be Transparent 

Communication is always key. Sometimes when people has a strong aversion to something, it is simply because they are uneducated or feel like they are in the dark. When it comes to association fees, be completely open and transparent to where the homeowners hard-earned money it going. If they are aware of all the good their money is doing for the betterment of their community, chances are they might hate paying them just a little less. 

That's Not My Job

As a management company, it is important to know exactly lands in your list of required duties and exactly what does not. There will be a million requests thrown your way, but it is your responsibility to know if it falls under your job description or not. At least for South Carolina, here is a rough guide so you're not stuck with unneccesary work. 

Improved Communication

"HOA communication is one of the biggest challenges of any community association. If you ask 20 HOA professionals where the biggest gap in communication exists, 19 of them will tell you that it’s between the Board of Directors and the residents of the community." How do we go about closing that gap? Find out here.  

Angry Owners

"Sometimes, as an HOA Board member, you may have to make a tough decision—a decision to do something that’s in the community’s best interest, but may not be well-received by all homeowners. For example, you may determine that there is an unmistakable need to take up a special assessment. Doing so may be essential for the Association’s finances, but it is likely to draw some complaints or even some anger from some Association members. Dealing with angry Association members is never pleasant, but it is part of the job. Here are a few tips we can recommend for navigating these tense moments."

Does My HOA Need to File Taxes? 

"If you live in a planned community, there is a good chance questions have come up about taxes and if your community needs to file them. We’ve heard many people admit that they didn’t realize their community needed to file tax returns. Even though it isn’t an uncommon problem for self-managed associations, depending on how your community is legally organized, it can lead to problems with the IRS. We know no one wants problems with the IRS, so we’ve put together a quick guide to help get your community tax questions resolved."

Women Kill it in the CAM Industry 

Coming off the high of International Women's Day, I thought it was only appropriate to recognize how phenomenally women excel in the community association managment industry. "“From entry level to executive, there are no barriers in our industry for women to achieve great things,” says Cat Carmichael, CMCA, PCAM, chair of CAI’s 2017 Business Partners Council. “(Women) were tremendous role models and mentors, and they knew how to support, coach, and educate other women. And women in my role now are doing the very same thing for newer people in our industry.”

 

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