This week, the CAM industry looked within to our key resource - the Community Association Managers themselves - from ending 'baptism by fire' for brand new managers, to learning to manage like you live in a community, to encouraging transparency. Celebrate the community association manager this week in Community Association Management!
As an educated member of the Community Association Management industry, you already know how crucial it is to stay informed and up-to-date on the latest news, trends and happenings within the industry. Each week, we bring together our favorite reads of the week
Baptism By Fire
“Think about the last time a person started in your office who was new to the industry. You probably gave them a baptism by fire, right? ("Welcome to the company. Here's your desk. You have 16 messages from angry homeowners, the lawn guy mulched all the succulents and you need to prepare financials for tonight's board meeting. Your computer password is on the sticky note under the keyboard. Good luck, I'll be back around lunch time!")” But what if it didn’t have to be this way? Enter industry expert, Julie Adamen to the rescue…
“There is a tremendous amount of pressure put upon Condo Association Management. Being the focal point for the homes of hundreds – maybe even thousands – of people is no small task. They are in the middle of dealing with everything – construction, maintenance, disasters, grumpy Owners, mean Boards – you name it. Most Management is able to ensure a positive and healthy culture of respect in an Association. But just like Board burnout is inevitable, Management burnout can happen as well. One of the ways Management can fight this – and help train new Community Managers – is to manage a Condo Association like they live there.”
Other People's Property
"As community managers we are responsible for 'other people’s property'. The manager and maintenance personnel must work closely to create and execute a maintenance plan with the goal of prolonging the useful life of the association’s common elements." Make other people's property better by incorporating these maintenance provisions!
“Transparency plays an integral role in running a respectable and effective homeowners association. Members appreciate being in the loop and knowing what is going on, how their money is being spent, and what changes are in the works. One of the ways that they stay on top of these issues is through open meetings.” But what does that actually mean? Find out here!
Don't Forget the People!
"When budgeting for major capital improvements, boards must take into account not only the cost of doing the work and how to pay for it – but also the cost of accommodating residents with special needs. Failure to do so can lead to costly lawsuits."
“During our decades of on-site community management experience, we have discovered some key principles to keep in mind as you craft a list of priorities for your community. By following these guidelines, you can avoid wasting time and resources that arise from lack of preparation.” Save time and effort with these tips!