How do you provide excellent customer service? This was the topic on everyone's minds this week with some new ideas like taking minutes and hiring a strategic operations director. Those that weren't looking within looked outward with ice dams and drought resistant landscaping. Read on for all the great news that happened this week in Community Association Management!
Also, we have a huge announcement this week, so be sure to scroll to the bottom for more info!
As an educated member of the Community Association Management industry, you already know how crucial it is to stay informed and up-to-date on the latest news, trends and happenings within the industry. Each week, we bring together our favorite reads of the week and share them with you! Enjoy the CAM Mash Up and please share it too!
Do you take minutes at board meetings? A lot of managers don't but Tom Hilditch makes a strong case for why managers should make taking minutes not just an option, but a requirement.
Have you ever considered hiring a Strategic Operations Director for your management company? If not, take a peek at this interview with Lulu Rodriguez-King, the Director of Strategy & Operations at SFMC, Inc in Manassas, VA and it may just make you reconsider.
Excellent Customer Service
“Providing good customer service can prove a challenge in almost any business. In Association Management, where we deal with such issues as covenant enforcement and collections, it can be especially tricky. No matter how challenging the situation the bottom line is: good Association Management companies should provide great customer service.” So, how can this be achieved? Find out here!
Bent out of Joint
Marijuana has as of recent become a smokin’ hot topic in community associations in not only the United States but also in Canada. One condominium complex in Vancouver is currently facing the threat of their insurance deductible rising from $5,000 to $20,000 when their new marijuana dispensary tenant moves into the building. Yikes!
Have you ever had to deal with a hoarding situation within your community? “Dealing with hoarding situations are very delicate matters. Involving the proper authorities and properly documenting the situation and the steps taken are key elements to successfully recovering the corporation’s cost and legal fees. Involving the corporation’s lawyer early in the process is paramount as these situations often involve health and legal issues.”
If you've never had to deal with ice dams, lucky you! But if you are managing communities in the northern part of the hemisphere, you probably encountered these roof killers this year. Meeb.com published a very interesting (and thorough!) article on dealing with ice dams and other cold weather hazards.
"Saving water on your landscape – typically through xeriscape or landscapes with drought-tolerant, colorless plant life – doesn’t necessarily mean it has to come at the cost of a green lawn. Behind the scenes of some the nation’s foremost horticultural university programs, grasses that can withstand drought and heat are being developed at a rapid pace.” See for yourself!
Do You Have Big News This Week?
If you've got big news that would be relevant to other CAM professionals, please share it with us in the comments below
We have been biting our lips to keep from sharing, but no more! With the TOPS GO! 2.0 release so close, we are ready to tell all, and we want you there to hear it! Join our webinar on Tuesday as we pull back the curtain...