Property managers often get a bad rep for being 'behind' when it comes to technology. It's not that you don't know the tech is out there, it's that you don't have time to spend to research what's best and how to implement it so that it SAVES you time and effort instead of CREATING time and effort! Not to worry, we've done the legwork for you!
Here are ten industry-specific implementations that property managers can do right now on a mobile device:
Access real-time owner data. Tablets and smartphones should give managers a way to access key owner information regardless of their location. These devices even allow managers to update back office information from their smartphone.
Review financial histories. Is an owner up-to-date on his dues or is he delinquent? Has a vendor been paid yet for the work that was performed? Having this intelligence will allow the manager to work with more confidence.
Handle document violations. This is probably one of the best ways to leverage smartphones and tablets. Use them to add and update inspection results and say goodbye to the yellow legal pad!
Manage architectural requests. Staying on top of property changes is faster and easier due to the connectivity that smartphones and tablets offer.
Create work orders. Smartphones and tablets will enable a manager to identify and write up work that needs to be performed. The exciting part is that the manager will then be able to quickly notify a vendor of needed work while still in the field.
Manage communications. Being connected means being able to review communication histories with key parties and also being able to respond accordingly without going back to the office.
Access service provider data. The ability to view and update key service provider data, whether it’s contact or insurance information, will help the manager and the back office support team. Look for the capability to post payables from the field.
Serve as a resource guide for communities. Having a catalog of key data on the community at all times is ideal. In lieu of the binder, let the smartphone be your resource to find preferred contractors, bylaws, amenity information, and anything else you might need in the field.
View and share reports. Using a tablet means being able to share information – even reports – with board members and other key constituents while in the field. Consider an app like Dropbox to make a shared repository.
Enforce security. Leverage your connected devices for security patrols to check on what vehicles belong in the association. Manned guard gates can be connected via mobile device to control access in a community. Their connected nature keeps all the people involved working off the same information.
The sky really is the limit with mobile devices and the services that is now available for them. Consult with your technology partners about finding the best solution for your needs.
Mike Hardy has specialized in technology and web-based software for over 15 years. Mike is a founding presenter at the CAM Profitability Conferences, where he speaks on technology and how it affects the community association management industry. Mike is a graduate of Radford University and has degrees in History and Political Science, and is currently the President and CEO for TOPS Software.