Hidden pricing is one of the oldest tricks in the book, but is it doing you any favors? For TOPS, we realized it was time to break free of industry expectations and make our pricing public. Should you do the same?
Every activity you perform in business has a process. Aligning these processes into a workflow is one of the most crucial steps in automating your business. What is also important is knowing exactly how a workflow really helps your business.
As a Community Association Management company, you must keep up with evolving customer demands, reduce costs, and increase efficiency. Our new eBook will teach you how to use automation to turn your organization into a future-proof, efficient, machine!
This week in the CAM Mashup: The skies are opening and bringing forth the dreaded summer hurricane season. Make sure you're ready, wherever you may be, for gross weather with helpful tips on landscaping preparedness, HOA insurance, and handling surprise expenses. Plus a quick rundown of the GDPR!
Time for us to practice what we preach! We strive to keep all of our readers and clients in compliance with new laws as they pop up. With the implementation of the GDPR, it's our turn to do just that. See what changes we've made to our website and why.
Summer is almost here! Keep up to date with ideas that will get your community as ready for the oncoming months as possible, including pool and playground maintenance, and fun activities for the whole HOA to participate in.
If you are shopping for software to help you manage your portfolio of Condos and HOAs, the range of options available to you can be overwhelming. We help you make sense of the many types of Property Management software and how they work for community association management.
This week's CAM mash-up: expanding on your knowledge and why it's so important. From choosing the right contractor, to learning about different kinds of software and deciding which is best for your community, to keeping your insurance up to date.
Every activity you perform in business has a process. From how you prepare for a meeting, to what to do when a homeowner calls in, they are all processes. Mapping out all of your processes is the first step in implementing automation.
Heroes come in all shapes and sizes. Whether you're wearing red and blue spandex, a flashy red cape, or a freshly-pressed suit, you have the power to induce change in your community, and you've got more help behind you than you realize!
Tracking custom fields consolidates your info, and prevents errors due to outdated or inaccessible data. Custom fields help workflows by making it easier for you to evaluate, categorize, report on and customize communications. Learn how to plan and set up custom fields in association management.
From it's the fairly innocuous association voting, to knowing when to finish the fight for a bid, to the new legal conundrums facing Florida's coastal communities. All this and more in this week's CAM Mashup!
Beachfront property owners are about to have an easier time roping off their private beach areas...unless the government decides to get involved. Starting July 1, 2018, HB 631 will force local government to sue coastal property owners for public beach access. Here's what you need to know.
Social media, bankruptcy, swing sets in lawsuits and local government - These are a few of the things community associations need to be prepared to face. Learn the dos and don't in this week's CAM Mashup.
When it comes to Condo and HOA delinquencies, getting in front of the problem goes a long way to preventing a special assessment. Mitch Drimmer of Axela Technologies explains the benefits of predicting delinquencies and how a quality collections solution can really change the game!
CAM Mashup this Week: Rules, rules, and more rules! This week's CAM Mashup is dedicated to some of the trending regulations being discussed this week. From populating your HOA Board, to equal housing regulations in terms of transgender persons, to condo resident's rights to privacy, it's all here!
CAM Mashup this Week: What do you fear? Public Speaking? Embezzlement? Volunteers with Unreasonable Expectations? Volunteers who Refuse to Step Down? Help for these and more - Read on for this week in community association management!
CAM Mashup this Week: The word of the week is: EDU-TRAIN-MENT! Check out this week's best in education, training, and entertainment! Still want more? Meet us in Orlando from Feb. 28 - March 2 for The CAMfire Conference--THE industry conference for EDU-TRAIN-MENT!
The busiest time of the year is upon the community association management industry - the dreaded YEAR END. This post is a down and dirty guide to get you through year end. We've got deadlines, helpful tips, a handy checklist - everything you need to make it through year end.
The lien is like the nuclear 'football' that follows the president. It should be considered only as a last resort, and with extreme prejudice by the board. Consider these alternative options when homeowners are in arrears.
This week in community association management: communications is key! Whether developing a communications plan, scheduling a hearing, or getting homeowners to read community documents, this week's CAM Mashup is for you!
Your brand can build up the financial value of your organization, create credibility and trust, inspire your employees, and make it easier to acquire new customers. But it also may be the most misunderstood and under-utilized tools for businesses of all sizes.
How does your management company's org chart stack up against your competition? Do you meet the new golden ratio for employees to clients? These and many more questions answered in a free report on the state of the CAM industry: Management Company Organization.
Condo and HOA Boards frequently experience decision paralysis. This causes agenda items from meetings to show up month after month without being resolved. How can community association managers prevent this?
It you're thinking of getting your CMCA certification or working to your PCAM, you probably have questions. How much does it cost? How long does it take? How hard will it be? Read my journey to the CMCA for all the answers!
In a community association, the key players (The Board, Committees, & Management) need to know whether the current procedures are working. Are they achieving the objectives they want, and what means are being used to measure this?
CAM Managers work to identify and mitigate risk for your clients every day. But the majority of community association management companies do not have a risk management plan in place. Follow these steps to get started now.
Ever get that feeling there aren't enough hours in the day? These time and energy management tips for CAM professionals can help you find the time to get things done and avoid burning out in the process.
Employee engagement has been a relatively prominent matter in the average business for years now, as staff churn and an increasingly weighty talent gap are holding community association management companies back from strong profit margins and operational performances.
This week in community association management: budget season is upon us. That means it's time to explore new initiatives for your communities, consider hiring new people (possibly millennials?) and dealing with the 'Yeah, buts' from board members.
Whether you're a community association professional looking for a job, or a management company looking for a new addition to your team, here are tips on where to go and what to do to find the perfect CAM job (or candidate) online.
Are you trying to improve your community association management business? CAM Software may be the edge you need. But how do you know what you should expect, and what questions to ask to find the best solution?
A method to meeting minutes, having a paint maintenance plan, legal tales from the Sunshine State, centralizing your management and locking in your energy bill prices. It's all being talked about this week in Community Association Management!
As many professionals in the community association management arena have likely learned the hard way, tasks can build up quickly, important responsibilities might fall through the cracks and virtually no resident will have much patience when their needs are not met.
CAM Mashup: Ohio may gain super liens while Nevada loses them, how to deal with troublemakers in social media and color theory in landscaping. It all happened this week in Community Association Management!
CAM Mashup: Fannie Mae problems, a new way to retire, conflicting state and federal laws, security issues, industry specific software and radioactive condo buildings. It all happened this week in Community Association Management!
CAM Mashup: Community sponsored gambling, debt collectors, welcome packages, asset management, the death of the check and employee retention. It all happened this week in Community Association Management!
CAM Mashup: Fake service animals (and some relief?), Estoppel torture treatment, legal authority for HOAs, best places to network online and facade inspections. It all happened this week in Community Association Management!
It's not what you know, it's who you know. Learn to leverage LinkedIn Groups to raise your networking skills to the next level. We give you the top groups you can join in the community association management industry.
CAM Mashup: Sticky Management, vendor references, marketing ideas, pool inspections, rising rents around the RNC, video tapes and collections policies. It all happened this week in Community Association Management!
How award winning community associations can make your management company more 'sticky': An easy-mode way help your communities become more engaged, to help them understand what you do and appreciate you for it, and to help them to want to stay with your management company for years to come.
CAM Mashup: New laws to protect homeowners and educate board members, job hunting tips, social media, Google Adwords, executive board sessions and rentals too! It all happened this week in Community Association Management!
CAM Mashup: Love is in the air! Use science to seduce prospective boards, lure homeowners to annual meetings, and short-term rental control plus travel tips for those love-birds who are just trying to get away. It all happened this week in Community Association Management
Happy New Year! Hope your celebration was great (but not too great *wink*)! Despite the holidays typically being a slow time, I've got so much to share with you, from the FHFA invalidating state laws to a Tardis in the driveway.
Winter is coming! Learn about protecting against the flu and dealing with ice-melt shortages along with flying pigs, smart technology, doggie day care and a little perspective. It's this week in Community Association Management! Stay up-to-date with the CAM Mashup.
Hope you had a happy Thanksgiving! Besides parades, giant turkey dinners and frantic Black Friday shopping, here's what happened this week in Community Association Management! Stay up-to-date with the CAM Mashup
Winter is coming, epic HOA fails, smart smoke detectors, social media and your management company and the condo vs house debate—it all happened this week in Community Association Management! Stay up-to-date with the CAM Mashup
Some of the most prolific social media divas in the community association management industry talk about social media, and how it fits into the business strategy for community association management companies.
Full service associations, budget advice, volunteering, angry residents, reclaimed water and community revival—it all happened this week in Community Association Management! Stay up-to-date with the CAM Mashup
Marketing, FHA Certification, Millennial homeowners, Communication challenges, Healthy greens and the American Dream—it's this week in Community Association Management! Stay up-to-date with the CAM Mashup
In today's tech savvy world you need to present your CAM Management Company where your dream clients are looking, and that is online - specifically search engines. The answer is Inbound Marketing. Learn more in this presentation from the recent TOPS CAMfire Conference
CAMfire, new opportunities, renters against homeowners, drones, digital receipts, green communities, identity theft and millennials buying homes—it's this week in Community Association Management! Stay up-to-date with the CAM Mashup
In his session at the CAMfire conference in St. Petersburg, Florida, Kevin Ergenbright demonstrated the transformational technologies that defined community association management in the past, and explored the technologies that will transform the future of the industry and your CAM Management company.
Feng Shui, foreclosure crisis, predatory investments, home building booms, reinvigorating your career, 3 most dangerous words and #icebucketchallenge—it's this week in Community Association Management! Stay up-to-date witht he CAM Mashup
FHA, Continuing Education, Branding, Social Media, Monthly Financials, Coffee, Typos and Teamwork—it's this week in Community Association Management! The CAM Mashup helps industry professionals stay up to date
Resources for board members on monthly financial reports abound, but how do you make sure the financials are correct before handing them over? Everything you need to know about balancing monthly HOA financials, plus a free checklist for you to use at the end of each accounting period!
Changing rules & regulations, instagram, CAMfire, city farming and infographics—it's this week in Community Association Management! Each week, we bring together our favorite reads and share them with you in the CAM Mashup.
Lawsuits, motivation, mobile living, list making, farm communities and #CAMfireConference—it's this week in Community Association Management! Each week, we bring together our favorite reads and share them with you in the CAM Mashup.
7 things to look forward to at the CAMfire Conference, a new event that brings TOPS users and CAM professionals together to INFORM attendees about CAM industry trends, INSPIRE them to be a positive force, and IGNITE in them a passion to serve.
Omnitasking, micromanagement, entrepreneurs, collections and conferences... It all happened This week in Community Association Management! Stay informed with the latest news, trends and happenings within the CAM industry.
Want to win a ticket to the industry's most exciting new event for Community Association Management professionals? We're giving away tickets to the 2014 CAMfire Conference, plus a hotel stay, worth over $500!
Motivation, competition, culture, pigs and productivity... It all happened This week in Community Association Management! Stay informed with the latest news, trends and happenings within the CAM industry.
Branding your HOA, bridging the gap between accountants and managers, firing, meeting minutes and smart homes... it all happened This week in Community Association Management! Stay informed with the latest news, trends and happenings within the CAM industry.
BYOB, plastic balls, water conservation, chatting with the fridge, dressing up your company and pot in HOAs... it all happened This week in Community Association Management! Stay informed with the latest news, trends and happenings within the CAM industry.
Condo shortages, hot apps, CAM history, Google Glass, CAMfire classes and 3D printed community associations?: it all happened This week in Community Association Management! Stay informed with the latest news, trends and happenings within the CAM industry.
Are you really using your phone or tablet to it's fullest potential for your community association management business? Try these productivity apps to start making your mobile devices work for you today!
Healthy cities, preparing tenants, board member advice, courtroom avoidance and professional reservists: it all happened This week in Community Association Management! Stay informed with the latest news, trends and happenings within the CAM industry.
Duck Dynasty, snowbirds, summer safety, defibrillators and the Board Meeting drinking game: it all happened This week in Community Association Management! Stay informed with the latest news, trends and happenings within the CAM industry.
Official records, micro-managers, online voting, new board members, lawsuits and getting fired up: it all happened This week in Community Association Management! Stay informed with the latest news, trends and happenings within the CAM industry.
Mom, trust, transition, reserves, doorknobs and scaventure: it all happened This week in Community Association Management! Stay informed with the latest news, trends and happenings within the CAM industry.
Shopping for management companies, electrified swimming pools, rules and regulations, and new home buyers. It's this week in Community Association Management! Stay informed with the latest news, trends and happenings within the CAM industry.
Gratitude, Clouds, Change, Surveys, Donations and Beach Breaks: it all happened This week in Community Association Management! Stay informed with the latest news, trends and happenings within the CAM industry.
It's Take your Kids to Work Day, and at TOPS we had some great visitors who went around the office to learn about TOPS. We asked them to write an article to tell us about their experiences, and the results are fun and insightful!
TOPS is pleased to announce the CAMfire Conference, a new event that brings TOPS users and CAM professionals together to INFORM attendees about CAM industry trends, INSPIRE them to be a positive force, and IGNITE in them a passion to serve.
This week in Community Association Management: We go to Vegas for the year's biggest scandal. And speaking of scandal, what's your stand on marijuana in HOAs? If the snow has got you feeling a little blue (or white?) try this new accounting game. Not sure how to play? Just fake it till you make it!
If pit bulls, petty e-car vandalism and overdue dues excuses don't have you updating your resume, you can get some inspiration from other successful CAM professionals and maybe even earn a little easy money this week in Community Association Management!
This Week in Community Association Management: Combine an improved economy, optimistic CEOs and green communities with taxes, foreclosures, dysfunction, and poor accounting practices and you get the roller coaster that was this week in the CAM industry. Put your hands in the air!
The CAM industry is very tight-knit and competitive. News of possible fraud can destroy everything you have worked for. Fudging the numbers in your accounting may save time in the short term, but it can have a very high price in the long run.
This week in Community Association Management: Brianna's sick, so we're winging it with an entire cast of characters from superheroes to David and Goliath to David Copperfield. You won't want to miss this!
Since you don't have telepathy, you're going to have to settle for always finding out about a resale in the associations you manage at the very last minute. That's why it helps to be prepared to process a resale at the drop of a hat.
Scandals, fortune tellers, squatters, resumes, repairs, heat illness and giant, tree-sucking holes in the ground. What do these things have in common? It's this week in Community Association Management!
The holidays are great. The time with family, the joy of the season, holiday shopping, traffic, waiting in lines, stress, Stress, STRESS! Who needs a disaster in the communities you manage at a time like this?
A recent study revealed that generosity can be infectious. However, in Community Association Management, it can sometimes be difficult to put into practice, so I wanted to share with you some stories that are sure to warm your heart and maybe even give you a few ideas.
In the CAM industry, we often talk about how hard it is to GET community volunteers. But one of the things we don't talk about a lot is how to help retain the ones we've got. Let me share with you the lessons I learned from Habitat for Humanity.
This week in Community Association Management: Today, we decided to TAKE A WALK around the neighborhood in our RUBY SLIPPERS. The streets looked all BRIGHT, SHINY and NEW, probably because the community recently decided to TAKE ACTION and STREAMLINE FOR SUCCESS! Yes, we are excited, at least until it's time for COLLECTING DEBT. We will put that off until WHITEBOARD WEDNESDAY. Confused? Don't be! It's this week in CAM management!
This week in community association management: This week it was all about TOPS! We celebrated our 28th birthday at our largest (and final) user conference of the year in beautiful Orlando Florida! The conference heralded several major announcements...
This week in Community Association Management: I've been in a pickle. A PARADOXICAL PREDICAMENT, if you will. My favorite new song from DBPR, SECONDS ON MINUTES is competing on the TOP TEN against the latest hit from SMASHING PUMPKINS - HATERS GONNA HATE. What to choose? The cheerleaders in my head are screaming 'WE HAVE SPIRIT, YES WE DO!' but If I don't get some work done, I'll get FIRED, so I'll think about that later - on WHITEBOARD WEDNESDAY.
This isn't nonsense - it's This week in Community Management!:
COMMUNICATION IS THE KEY when you are a citizen of PROCRASTINATION NATION! Although the QUESTIONS may be greater than the ANSWERS (especially about MINERAL RIGHTS), TEAM BUILDING is an essential skill to PROVE YOURSELF. And you'd better hurry too, because WBW is JUST ONE WEEK AWAY!
If you find yourself in a CRAPPY SITUATION, don't fret or have a GL BREAKDOWN, just jump on the GO GREEN BANDWAGON and in a SNAP SURVEY, you may just find yourself saying WHO ME? When you hear YOU'RE HIRED! Confused? Don't be! It's this week in community association management!
This week in CAM management: Need a gift idea for CAI's 40th BIRTHDAY? Don't STRESS out or consider BREAKING UP over it! We have gift ideas that would satisfy even the most BORED GADFLY! How about a CONDO-DWELLER'S BEST FRIEND? Or if your budget is lower, perhaps some VENDOR ALPHABET SOUP? Sadly it's too late to send them to the TOPS USER CONFERENCE IN VEGAS, but there's always Orlando!
While PACKING FOR VEGAS I was dancing merrily to the tune of CALL ME, MAYBE when it occurred to me that budget season was upon me. Oh no! It's a CATCH 22 -- I'M UP TO MY NECK in work already!, I thought, and I began to go into a BUDGET FRENZY. The only thing that worked to soothe me was the thought of GOING GREEN. Confused? Don't be. It's this week in Community Association Management.
Many baby boomers are opting to stay put and adapt their homes to accommodate aging. But Aging in Place (AIP) affects the homeowners association or condo association as much as it affects the homeowners.
If you are community association management company, or involved in the Condo or HOA management industry, learn how to leverage social media to help win new client communities and establish a better relationship with condo and HOA board members and homeowners.
There are many factors to consider for your Community Association Accounting AP automation. Are you on the right track? CAM Industry banking expert Craig Lee Huntington shares his tips in this guest post, Thinking Outside the Lockbox